Everything you need in one place — from clinical questions to prescription requests.
Have a clinical question between appointments? Reach us by phone, email, or send a secure message directly through the form below. Your psychiatrist will respond within 24 hours on business days.
Your message has been delivered to the clinical team. You will receive a response within 24 hours on business days.
After hours & weekends: Our office takes calls after hours and on weekends. Please note that response times may exceed 24 hours for calls received on weekends.
Important: Our outpatient clinic is not equipped to handle psychiatric emergencies. If you or someone you know is in crisis, please call 911 or present yourself to the nearest emergency room immediately. You can also reach the 988 Suicide & Crisis Lifeline by dialing 988.
Whether you need to book a follow-up or change an existing appointment, please give us a call. We ask for at least 24 hours' notice for rescheduling so we can accommodate your schedule.
Call 952-300-6277Need a prescription refill or have questions about your current medications? Choose how you'd like to reach us below.
Your prescription request has been received. Our team will process it and follow up within one business day.
Please include your full name, date of birth, medication name, dosage, and your preferred pharmacy when submitting a refill request. This helps us process your request without delay.
After hours & weekends: You may call our office after hours and on weekends for prescription requests. Please note that response times may exceed 24 hours for weekend requests.
For physicians, insurance companies, attorneys, or other authorized parties requesting medical records or release of information — please fax your signed ROI form to us. Cognitive Works prefers fax as the primary communication method for medical records requests to ensure HIPAA-compliant, secure handling of protected health information.
Please ensure the ROI form is signed by the patient or their legal representative and includes the specific records being requested. Incomplete forms may delay processing. All requests are handled in compliance with HIPAA regulations.
To refer a patient to Cognitive Works, please complete the form below. Our team will follow up within one business day to coordinate scheduling.
Thank you for your referral. Our team will review the information and contact the patient within one business day to schedule their appointment. A confirmation has been sent to the email address you provided.
Make a payment, view your statement, or ask our billing team about copays and insurance coverage.
Our billing team will review your question and get back to you within one business day.
A confirmation receipt has been sent to your email.
Your insurance card has been securely submitted. Our billing team will update your file within one business day.
All Cognitive Works appointments are conducted via Google Meet, a HIPAA-compliant video platform. Here's what to expect:
Cognitive Works provides telehealth services to patients in Minnesota, Florida, and New Jersey. You must be physically located in one of these states at the time of your appointment.
Cancellations made less than 24 hours before your appointment may result in a charge. Cognitive Works sends appointment reminders and makes confirmation phone calls at least 24 hours in advance.
Download Policy (PDF)Your privacy is important to us. Our Notice of Privacy Practices describes how your protected health information (PHI) may be used and disclosed, and how you can access this information.
Download Practices (PDF)Our Privacy Policy outlines how Cognitive Works collects, uses, and protects your personal information when you visit our website or use our services.
View Privacy PolicyWhether you are a new or returning patient, here is what your care experience looks like at Cognitive Works.
Prepare a list of your current medications (including dosages), any recent lab work, and a summary of symptoms or concerns you would like to discuss. If this is a follow-up, note any changes since your last visit — including side effects, mood changes, or new stressors.
Your psychiatrist will review your history, discuss current symptoms, and collaborate with you on a treatment plan. Follow-up visits typically last 20–30 minutes and focus on medication response, symptom tracking, and treatment adjustments. All visits are conducted via secure telehealth video (Google Meet).
Prescriptions are sent electronically to your preferred pharmacy. You will receive scheduling information for your next follow-up. If you have questions between visits, use the Secure Message form or call our office at 952-300-6277.
Your first follow-up is expected approximately 4 weeks after the initial evaluation. Each medication adjustment generally requires a check-in within 4 weeks. Stable patients on controlled substances or high-risk medications requiring ongoing monitoring are typically seen every 3 months. Stable patients on low-risk medications that do not require adjustments are typically seen every 4–6 months. Crisis situations may require weekly visits until stabilization; visits more frequent than weekly are not considered appropriate for outpatient care and generally indicate a need for intensive outpatient or inpatient level of care. Cognitive Works emphasizes continuity — you will see the same psychiatrist at every visit.
Tip: Keep a brief daily mood or symptom log between visits. Even a few notes help your psychiatrist track patterns and adjust treatment more effectively.
Cognitive Works does not provide emergency or crisis services. If you or someone you know is in immediate danger, please use the resources below.
For life-threatening emergencies or if someone is in immediate danger of harming themselves or others.
Call or text 988 — Free, confidential, 24/7 support for people in suicidal crisis or emotional distress.
Text HOME to 741741 — Free, 24/7 crisis counseling via text message.
Call 1-800-662-4357 — Free, confidential, 24/7 treatment referral and information for substance use and mental health disorders.
Call 1-800-799-7233 — 24/7 confidential support for victims and survivors of domestic violence.
If you are in crisis: Please do not wait for a callback from our office. Contact 911, go to your nearest emergency room, or call 988 immediately. Cognitive Works is an outpatient psychiatric practice and is not equipped to provide emergency or crisis intervention services.
Your feedback helps us continuously improve the care we provide. If you've had a recent visit, we'd love to hear about your experience. Reviews are submitted with your initials only — no personal health information is ever shared.
Your feedback has been received. We truly appreciate you taking the time to share your experience with Cognitive Works.
Your initial appointment is a comprehensive psychiatric evaluation lasting approximately 60 minutes. Your psychiatrist will review your medical and psychiatric history, current symptoms, medications, and treatment goals. Please have a list of your current medications and any relevant medical records available.
Find a quiet, private space with good internet. Use a device with a camera and microphone — a laptop or tablet works best. We use Google Meet, which runs directly in your browser with no download required. Your meeting link will be sent via calendar invite or on the day of your appointment. Log in a few minutes early to test your audio and video.
Cognitive Works provides telehealth psychiatric services to patients in Minnesota, Florida, and New Jersey. You must be physically located in one of these states at the time of your appointment.
We accept most major insurance plans including Aetna, Blue Cross Blue Shield, Cigna/Evernorth, HealthPartners, Medica, Medicare, Optum, and United Healthcare. Coverage and benefits vary by plan, so we recommend verifying your specific benefits before your appointment. We also offer self-pay options.
Please contact us as soon as possible by phone at 952-300-6277 or through the prescription request form on this page. Include your name, date of birth, medication, dosage, and preferred pharmacy. We process refill requests promptly during business days. You may also call after hours and on weekends.
We ask for at least 24 hours' notice if you need to cancel or reschedule. Cancellations made less than 24 hours in advance may incur a fee. We send appointment reminders and make confirmation calls at least 24 hours before your scheduled visit. For the full policy, please download it from the Policies section above.
Medical records requests should be submitted via fax to 952-206-6476 with a signed Release of Information (ROI) form. Cognitive Works prefers fax as the communication method for records requests to ensure HIPAA-compliant handling of your protected health information.
Yes. Our office takes calls after hours and on weekends. Please note that response times may be longer than 24 hours for calls received on weekends. For psychiatric emergencies, please call 911 or the 988 Suicide & Crisis Lifeline — Cognitive Works does not provide crisis or emergency services.
Referring providers can use the referral form on this page. Submit the patient's information and reason for referral, and our team will follow up within one business day to coordinate scheduling. You can also call us directly at 952-300-6277.
We provide comprehensive psychiatric evaluation, medication management, pharmacogenomic testing, second opinions, and addiction assessment. Our practice specializes in complex diagnostic clarification, mood and anxiety disorders, OCD spectrum conditions, and addiction psychiatry.